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We are here for questions about products, orders, shipping and returns. Write to us and we will reply as soon as possible.
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Frequently asked questions
How much does shipping cost and how long does it take?
The shipping cost depends on the total weight of the parcel and is shown before you complete your purchase. For items in stock, delivery to Slovenia takes approx. 2–5 working days and to Croatia approx. 3–6 working days; for other countries the shipping cost is shown at checkout. More on the Shipping page.
How can I pay?
The available payment methods are shown at checkout.
How do I choose the right mirror?
On the Mirrors page you can filter products by shape, size, room and lighting type. If in doubt, send us the dimensions and a description of the room and we will advise you.
Which lighting types do you offer?
Mirrors are available with front lighting, an illuminated edge and ambient lighting. We present each type clearly on the Rectangular mirrors page.
Do you make LED mirrors to measure?
As a rule, we do not make individual LED mirrors to measure. Custom production is possible for larger orders or projects.
If you cannot find a suitable size or model in the published range, write to us. We will check our current range, including models that may not yet be published in the online shop, and suggest the most suitable option.
I need advice on choosing and installation.
Write to us before your purchase with the dimensions and a description of the room. We will advise you on choosing a suitable mirror and answer your questions about installation.
What if the parcel is damaged?
If possible, inspect the parcel on delivery. If you notice damage to the packaging or the product, contact us as soon as possible and keep the packaging and photos of the damage.
We will handle the claim with the carrier and provide you with a new product or a replacement. If a replacement is not possible, we will refund the purchase price.
How can I return a product?
Consumers have the right to withdraw from the contract within 14 days of receiving the goods. Notify us of the return by e-mail or phone. Details and exceptions: Returns and complaints.
Are the products in stock?
Delivery times apply to products that are in stock. If a product is currently out of stock, this is clearly marked on the product.
In that case, contact us before ordering for information on the expected lead time.
Contact us via the form above.
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